Return Policy
Return Policy
We kindly ask that you review and understand our Return Policy. For any questions regarding sizing, styling, or other concerns prior to purchase, please don't hesitate to contact us at contactus@edgycowgirl.com; we're here to assist you.
Online & Event Orders
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Final Sale: All online and event orders are final sale; no returns or exchanges are accepted.
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Order Confirmation: Please ensure all shipping information is accurate before completing your purchase, as no changes can be made once an order is placed.
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Incorrect Address: Packages returned due to incorrect addressing will be reshipped at the customer's expense.
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Processing Time: Orders are processed within 2-3 business days, excluding weekends and holidays. Processing times for preorders, special order items, dropship items, and others as stated may vary.
In-Store Purchases
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Return Window: Merchandise may be returned within 72 hours of purchase.
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Condition Requirements: Items must be in new, sellable condition—unworn, unwashed, with tags attached. Returns with unattached tags will not be accepted.
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Final Sale Items: All discounted or sale items, shoes, jewelry, accessories, and mystery bags are final sale and cannot be returned or exchanged.
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Proof of Purchase: A receipt is required for all returns; no returns will be processed without proof of purchase.
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Return Processing: All returns will be processed as an exchange or store credit only. Refunds to the original payment method are not available.
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Restocking Fee: Excessive returns may incur a 20% restocking fee applied to your store credit. If returns become overly excessive, we reserve the right to review your account and may refuse service at our discretion.
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Right to Refuse: We reserve the right to deny return privileges to any customer without notice, at our discretion. Our return process is designed to enhance the customer experience and should not be misused.
For further assistance, please contact us at contactus@edgycowgirl.com.